If you see "ShopkeeperTools.com/cc" or "Shopkeeper" on your credit card statement, this means you were charged by ShopkeeperTools for an Shopify app or a branded gift card design.

If you don't recognize the charge or don't remember ordering these services, we're here to help:

  • First, check with anyone who access to your card to see if they used it to make a purchase from us. Remember that anyone who shares your account but has his or her own card could make charges to your account.
  • If you work with a Shopify developer who has access to your card, it's possible they may have authorized the charge on your behalf. 
  • If you're still confused about the charge, please get in touch with us before contacting your credit card company. We'll do everything we can to help out.