Yes and no.
We try our best to be fair and make adjustments as needed because we know sometimes elements come out a bit differently than you imagine.
We technically have a hard limit of 2 hours of design time per purchase, but do try to work with you until you're happy.
There are some exceptions, however:
- Repeated requests to make or "test" various minor changes such as colors, logo sizes and fonts.
- Changes for elements that our design team advised against using cannot be repeatedly revised.
- If the design substantially meets your original design direction, we are happy to make minor changes, but a complete redesign may be subject to additional fees.
- If we are providing integration services only, you may submit one round of updated files at no charge.
We also understand that, in some cases, you may not like our original design — and that's fine. However, if you only provided minimal information to start, you must provide us with a detailed creative outline for us to redesign it completely.
However, if we have followed your creative brief and you request a substantial redesign, you may be subject to additional fees.
If, in the rare case you do end up having to pay for additional design time, we charge $50 per hour (one hour minimum) and you will be invoiced separately. You must pay the first $50 charge upfront before any work begins and authorized us to charge your card for additional hours.