Yes and no.

We try our best to be fair and make adjustments as needed because we know sometimes elements come out a bit differently than you imagine.

We technically have a hard limit of 2 hours of design time per purchase, but do try to work with you until you're happy.

There are some exceptions, however:

  • Repeated requests to make or "test" various minor changes such as colors, logo sizes and fonts.
  • Changes for elements that our design team advised against using cannot be repeatedly revised.
  • If the design substantially meets your original design direction, we are happy to make minor changes, but a complete redesign may be subject to additional fees. 
  • If we are providing integration services only, you may submit one round of updated files at no charge.

We also understand that, in some cases, you may not like our original design — and that's fine. However, if you only provided minimal information to start, you must provide us with a detailed creative outline for us to redesign it completely. 

However, if we have followed your creative brief and you request a substantial redesign, you may be subject to additional fees. 

If, in the rare case you do end up having to pay for additional design time, we charge $50 per hour (one hour minimum) and you will be invoiced separately. You must pay the first $50 charge upfront before any work begins and authorized us to charge your card for additional hours.