FAQ

What is ShopkeeperTools.com/cc or Shopkeeper on my credit card statement?
If you see "ShopkeeperTools.com/cc" or "Shopkeeper" on your credit card statement, this means you were charged by ShopkeeperTools for an...
Fri, 20 Mar, 2020 at 4:35 PM
How can I add gift cards to my Shopify store?
While Shopkeeper Tools offers a variety of great tools that enhance Shopify's gift card feature, all of our services build off the existing platform Sh...
Thu, 9 Apr, 2020 at 12:57 PM
How do your gift card apps work with the Shopify POS system?
With our app, any gift card bought online can be redeemed via the Shopify POS apps as long as the customer has the gift card number with them.   Gift cards...
Fri, 10 Apr, 2020 at 8:58 AM
Why did you request access to my Shopify store?
If you need help with installing our apps or other assistance, we may request access to your store. We do this using Shopify's collaborator account fe...
Wed, 6 May, 2020 at 9:56 AM
Do you offer phone or live chat support?
No. We are a small team and in order to keep our prices as low as possible, we do not offer any form of live chat or support. We do, however, offer email s...
Thu, 8 Oct, 2020 at 1:03 PM
Can we set up a conference call or video call with your sales team?
At this time, Shopkeeper Tools does not offer sales discussions via calls or video calls. We are a small team and in order to keep costs low for all of our ...
Thu, 8 Oct, 2020 at 1:07 PM
Why Shopkeeper Tools requests collaborator access
You may find that our support team requests collaborator access to your store. This is done for two main reasons: To install or make small adjustments to ...
Tue, 1 Dec, 2020 at 12:44 PM
Advanced development resources
While Shopkeeper Tools is happy to help out with basic customizations, we may sometimes need to refer you to a third party developer to have updates made. ...
Thu, 24 Dec, 2020 at 11:26 AM
Important notes about changing or updating themes
Please note that each time you switch to a new theme or update your current theme, you most likely will need to complete the installation instructions for y...
Wed, 16 Jun, 2021 at 9:56 AM