All ShopKeeper Gift Card Apps FAQs

What level of Shopify account is required to use your gift card apps?
On March 20, 2020, Shopify announced that all of its plans will be eligible for the gift card feature in response to the coronavirus outbreak. Shopify expe...
Fri, 20 Mar, 2020 at 2:26 PM
Where do my customers enter the recipient's email address?
Due to how Shopify works, it’s not possible for us to separately notify gift card recipients at this time. Instead, customers should simply forward the noti...
Fri, 1 Feb, 2019 at 3:25 PM
What happens to my gift cards if I cancel my app subscription?
If you decide to cancel your paid account with us, all existing gift cards will still remain valid. However, customers will no longer see your branded desig...
Fri, 1 Feb, 2019 at 3:35 PM
Is there a limit on how many gift cards I can sell?
Each plan has a “cap” on the number of gift cards you can send every month. If you exceed this number of gift cards, we will not stop displaying or issuing ...
Mon, 28 Sep, 2020 at 2:32 PM
What features are missing from the free edition?
The free version of Shopkeeper Gift Cards includes a limited design library that includes limited design choices and limited categories. Users cannot includ...
Wed, 13 Feb, 2019 at 6:56 PM
Can I add my own custom gift card designs?
We can work with you to create a custom design for a one time fee or you can provide your own designs that meet our specifications. Please note that this fe...
Wed, 13 Feb, 2019 at 6:57 PM
Can I add an 'edit' or 'customize' button on the cart page?
Due to how Shopify handles gift cards, this isn’t possible at this time. We are exploring options for adding this feature, however, and may add it in the fu...
Wed, 13 Feb, 2019 at 6:58 PM
What size should I make my logo?
We recommend using a logo that’s a perfect square. 100 pixels by 100 pixels is the ideal size. If your logo isn’t square, use an image editor to resize it t...
Wed, 13 Feb, 2019 at 6:58 PM
How can I send someone a free gift card?
If you’d like to send a customer a free gift card for an incentive, promotion or prize, follow these steps: Many store owners like to send gift cards to...
Wed, 10 Nov, 2021 at 8:30 PM
Can customers print the gift cards for in store use?
Yes. Depending on which plan you have, we offer up to three options for print layouts. 
Wed, 13 Feb, 2019 at 7:12 PM